Billing Policy
The following Billing Policy must be agreed by the Customer when ordering a hosting package from Real World Media. By agreeing to our Billing Policy, you are also agreeing our Acceptable Use Policy and our Privacy Policy.
All charges are shown in Australian Dollars. Payments are to be made in Australian Dollars (AUD).
Real World Media has three payment options:
1. Credit Card
2. Cheque / Money Order
3. Bank Transfer / EFT
NOTE : Your order will not process until your payment is received.
If you provide Real World Media your credit card information, you authorise Real World Media to automatically charge your credit or debit card for charges that apply to your account. Real World Media will automatically charge your credit card or debit your account with all charges that apply on the anniversary of each billing period, depending on the date and billing period of your sign-up. You are responsible for directly updating, or notifying Real World Media, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by Electronic Transfer or Credit Card agree to make payment of their balance due strictly on the due date of their Billing Invoice. Invoices are sent to all clients 14 days before due date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including legal fees, court costs, and collection agency fees.
Billing Cycles
Real World Media offers four Billing Cycles for hosting charges:
1. Monthly 2. Quarterly (3 months) 3. Six Monthly (6 months) 4. Yearly (12 months).
The Billing Cycle begins on the first day you sign up.
You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.All additional features added to an account are charged at the time and date of purchase. Additional items are non-refundable.
Account Renewals
In order to ensure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before the plan renewal, please refer to the Cancellation section below.
Statements
Real World Media does not mail paper invoices or statements. All billing statements and invoices are sent via email to the customers designated email address.
Returned Cheques
Real World Media charges a $33.00 fee for returned cheques. Customers that issue a cheque that is returned will be required to submit future payments with bank cheque or money order, or alternatively convert to Credit Card Payments.
Credit Card Charge Back – A $33.00 chargeback fee will be assessed for each credit card chargeback received by Real World Media.
Direct Bank Deposit – Real World Media does NOT charge fees for accepting payment via direct bank deposit.
Our banking details are :
Bank: Westpac
ACC Name: Real World Media P/L
BSB : 033-040
A/C No : 34-2778
For international customers, cheques and money orders must be drawn in Australian Dollars. International wire transfers may be assessed a $33.00AUD processing fee by an intermediary bank. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Real World Media or the amount credited to your account will be less than your intended payment.
Reactivation after suspension
Customers that wish to reactivate a closed account will incur a $33.00 reactivation fee. A further $75.00 fee may be assessed if Real World Media is required to restore your data files to your reactivated account.
Hosting Plan Changes
There are no upgrade fees for upgrading or downgrading to a different plan.
Cancellations Hosting
Hosting plans will automatically renew until a plan is cancelled. Cancellation of service requests must be submitted using your account management login here at our Account Cancellation Process. This is the only method available for Account Cancellations.
Cancellation requests must be received by Real World Media a minimum of two (15) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Real World Media. Real World Media is unable to cancel your account effective for a future date. Real World Media will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Real World Media as soon as possible.
Real World Media does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Real World Media’s services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Real World Media reserves the right to cancel any account, at any time, without notice, for any reason contained in our Terms & Conditions or Acceptable Use Policy as Real World Media considers appropriate.
Cancellations Combined Website & Hosting Packages
All Combined Website & Hosting Packages are 18 month minimum term. Cancellation requests prior to this minimum term will require the full 18 month payout. Cancellation requests must be received by Real World Media a minimum of (30) days prior to the end of your monthly Billing Cycle.
Credit Card Chargebacks
Real World Media has a zero tolerance policy for chargeback. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Real World Media’s discretion. A charge of $33.00 per chargeback will be assessed to all accounts that receive a chargeback.
Miscellaneous
Real World Media’s policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
