Account Cancellation Process
How do I cancel my Real World Media account/services?
We hope that you won’t ever cancel your account – but of course sometimes needs and circumstances change and you may need to do so in the future.
Cancellation of service requests must be lodged using your Client Area at https://www.realworldmedia.com.au/whmcs/clientarea.php and navigate to the Account Cancellation form located under Services -> My Services, Open View Details to the account in question. Under Management Actions select Account Cancellation and fill in the appropriate information.
This is the only process open to cancel an account
Cancellation requests must be received by Real World Media a minimum of two (15) days prior to the end of your Billing Cycle. Cancellations submitted later than this time will result in automatic renewal of your hosting or website package plan. Cancellations become effective on the day processed by Real World Media. Real World Media will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Real World Media as soon as possible.
Any payments already collected (in advance) for months not yet used will be refunded to you, however, payments received for the current month will be non-refundable. Our staff will take the appropriate steps to reconcile your account and cancel your services on the date you’ve nominated. Please also note that Real World Media do not credit partially-used months of service.
Real World Media does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Real World Media’s services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Real World Media reserves the right to cancel any account, at any time, without notice, for any reason contained in our Terms & Conditions or Acceptable Use Policy as Real World Media considers appropriate.