Terms of Service
The following Terms of Service Policy must be agreed by the Customer when ordering a hosting package from Real World Media. By agreeing to our Terms of Service, you are also agreeing our Acceptable Use Policy , Privacy Policy and our Billing Policy.
Minimum term agreements are standard for all Combined Website & Hosting Packages. The minimum term is 18 months from date of first invoice. Cancellation requests prior to this minimum term will require the full 18 month payout.
Customer is not permitted to store, resell or give away their website to any other person whilst under a contract with Real World Media.
Should the Customer wish to terminate their Real World Media account, they must log into their account in Real World Media Client Area and complete the official Request Cancellation form located under details of the relevant account and Management Actions / Request Cancellation.
On closing a Real World Media account all data on the server will be deleted. Please ensure you have a full backup of everything stored before cancelling, as we will not be able to reclaim this data.
Customer is recommended to backup all data stored on our servers, as it is not guaranteed to be backed up by Real World Media.
Real World Media are not liable for any loss, damage or change to customer’s data on the server caused by misuse, unavailability or removal of service.
Customer is solely responsible for the entire content of their website. Please ensure you agree with the Acceptable Use Policy and that your website reflects the instructions set out by Real World Media.
The Customer agrees to keep all PHP and CGI scripts up to date with the latest release or stable versions as directed by the publisher or developer. Failure to do this may result in security vulnerabilities leading to your Service being compromised, defaced or destroyed.
In the case of a website being compromised by malicious code and, or malware, the website in question will be removed immediately from our servers. It is the clients responsibility to have the website restored and all malicious code and malware removed, before it is reloaded onto the Real World Media Server. All costs associated with this are solely the responsibility of the client not Real World Media. Those costs include but may not be limited to, malware removal, removal of malicious code, updating of CMS and plugin software, restoration of website back on to Real World Media Server.
The client will not be entitled to any reimbursement of hosting costs or other website package costs during the time that their website is offline. Real World Media can provide all of the above services at a cost to the client.
Where a customer is using a maintenance package from Real World Media, which includes Updates to CMS software and plugins. This still does not guarantee the safety of said website from being infected by malicious code or malware. The client is still liable for all costs involved with repairing the said website and restoring the website to the Real World Media servers. These fees may be waivered at the sole discretion of Real World Media.
Should the customer exceed their bandwidth limit shown on chosen package, which then reaches the point where it has an adverse effect on our other Real World Media Customer we reserve the right to disable the website until you can reduce the usage. Any bandwidth overage charges will be billed at the end of the month for accounts that exceed their bandwidth allocation, at a rate as stated in our policy per gigabyte (GB), rounded up, per month. We will email you around the time you reach your limit, although we are not responsible for email messages you do not receive.
As the customer, you are responsible for all the data contained within your website. You must ensure you have obtained any permission needed for any of the data, Real World Media are not liable for any consequence should it arise.
Client Responsibility
Real World Media acts in good faith to create a backup copy of each Customer’s account on a regular basis. However, these copies are intended for the Company internal use only. The Customer is solely responsible for making backup copies of his/her web site and content, associated with the Customer’s account, such as email messages, SQL databases, etc. Real World Media has no liability or obligation to create, store or provide any backup copy to the Customer website and other content.
Real World Media cannot be and will not be liable for any damage, loss of data, loss of use or other loss occurring because of lack of a copy of Customer’s website and other content or having an outdated back up copy of Customer’s website and other content. Real World Media cannot be held liable for any damages caused by loss of data, the reasons for which include but are not limited to Internet connectivity problems, electricity outage, hardware failure, software failure, human mistake and force majeure events like fire, flood, other natural disasters and acts of God, labour disputes, accidents, acts of war or terrorism, failure of any third party to perform any commitment, etc. In these and all other cases the Customer will be solely responsible for making and storing his/her own backup copies of the data, associated with the Customer’s hosting account as well as restoring any missing data and information. Real World Media shall not be liable for the time period needed for the Customer to restore the backup information to his hosting account and shall have no obligation to notify the Customer in the event that the Customer’s account content needs to be restored.
Real World Media has security measures in place to protect the loss, misuse and alteration of the information under our control with the ultimate responsibility for all data copies and information being the sole responsibility of the client.
A back up facility and restoration facility is serviced by Real World Media and any restoring of data from files located on the Real World Media servers will incur a minimum fee of $75.00 on each occasion the facility may be requested.
Backup and Restore facilities are available from the supplied hosting service.
